{"id":37722,"date":"2026-01-27T20:18:30","date_gmt":"2026-01-27T20:18:30","guid":{"rendered":"https:\/\/prophet.com\/?p=37722"},"modified":"2026-02-26T22:59:38","modified_gmt":"2026-02-26T22:59:38","slug":"designing-a-healthier-ai-future","status":"publish","type":"post","link":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/","title":{"rendered":"Designing a Healthier AI Future\u00a0"},"content":{"rendered":"\n<section class=\"section-content section-dark\" style=\"\">\n    <article class=\"container\">\n        \n\n<div class=\"wp-block-columns prophet-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column phone:mb-32 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:140px\">\n<p class=\"h5 has-text-color\" style=\"color:#22ffab\"><strong>BLOG<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<h1 class=\"wp-block-heading h2\" id=\"h-designing-a-healthier-ai-future-nbsp\">Designing a Healthier AI Future&nbsp;<\/h1>\n\n\n\n<p>How AI can enhance and create new value across the patient experience.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n    <\/article>\n<\/section>\n\n\n\n<section class=\"section-content section-white\" style=\"background-color: #ffffff;color: #0a0a0a;\">\n    <article class=\"container\">\n        \n\n<div class=\"wp-block-columns prophet-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:140px\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p>AI offers significant promise to help solve long-standing challenges in the U.S. healthcare system. Some gains are already well documented,&nbsp;from diagnostic tools and curriculums to GenAI-powered transcription and coding solutions.&nbsp;&nbsp;<\/p>\n\n\n\n<p>But the U.S. healthcare ecosystem is also one of the most fragmented,&nbsp;complex&nbsp;and data-sensitive industries within which to consider effective AI implementation on a broader scale. As we step into 2026,&nbsp;amid&nbsp;the rapid evolution of AI capabilities, continued public concerns and a capricious regulatory climate, it\u2019s necessary for healthcare leaders across systems, payers and technology solutions to identify how to use AI for lasting value, and identify the greatest areas of untapped potential in ways that make sense for patients and caregivers.&nbsp;<\/p>\n\n\n\n<p>To address this challenge, Prophet\u2019s Healthcare team took a consumer-centered lens, starting with&nbsp;our&nbsp;<a href=\"https:\/\/prophet.com\/2024\/12\/download-the-rise-of-the-ai-powered-consumer\/\" target=\"_blank\" rel=\"noreferrer noopener\">global AI survey,<\/a>&nbsp;to understand where people see opportunities for AI to add value to their healthcare experience.&nbsp;We then engaged AI-focused healthcare leaders to react to these consumer views and share their own perspectives on opportunities across the patient journey.&nbsp;<\/p>\n\n\n\n<p>Our research explored two key questions:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list decimal\">\n<li>Where can AI unlock value in the consumer experience?&nbsp;<\/li>\n\n\n\n<li>What must be true within organizations to realize that value ethically and effectively?&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-opportunities-and-organizational-imperatives-nbsp\">Opportunities and Organizational Imperatives&nbsp;<\/h2>\n\n\n\n<p>While there are countless potential areas for adding value, our study found that consumers across generations and demographics want AI tools in healthcare to help them&nbsp;personalize their experience (63% of consumers agree or strongly agree that Gen AI will help with health monitoring and proactive advice,&nbsp;and&nbsp;also save them time and money). This was balanced with clear preferences to maintain the human element of healthcare, with consumers pointing out the AI should not be the final decision maker in place of a doctor, nor should it be so intrusive that it\u2019s always monitoring them without their control (\u201cI really see AI as just helping us, but it&#8217;s not the final say [in medical decisions].\u201d). Our leader interviews also revealed similar opportunities to meaningfully enhance care beyond the&nbsp;patient&nbsp;visit, improve navigation,&nbsp;and&nbsp;streamline the way people experience healthcare. These findings point to three key areas of opportunity for healthcare leaders across the ecosystem to capitalize on AI while balancing patient autonomy and dignity, which are:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list disc\">\n<li><strong>Guiding Care<\/strong>: Navigation tools that reduce system complexity<\/li>\n\n\n\n<li><strong>Personalizing Care<\/strong>: Personalization that respects autonomy&nbsp;<\/li>\n\n\n\n<li><strong>Extending Care<\/strong>: Coaching models that scale support out of acute care facilities&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>We also recognize that&nbsp;identifying&nbsp;the opportunity area&nbsp;won\u2019t&nbsp;spell success without the organizational environment to succeed. Our interviews&nbsp;validated&nbsp;how leaders must understand how to translate opportunities in ways that will be most relevant for the unique populations they serve and operationalize AI tools with governance and foresight. This all means that there are critical organizational and cultural components to successful AI adoption that go beyond the data backbone and infrastructure, namely:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list disc\">\n<li>Setting a&nbsp;strategic vision&nbsp;&nbsp;<\/li>\n\n\n\n<li>Implementing a governance model that can adapt&nbsp;<\/li>\n\n\n\n<li>Addressing change management &amp; cultural adoption&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>We explored both the consumer-focused opportunity and the organizational requirements for healthcare companies to succeed with AI.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-opportunity-1-nbsp-guiding-care-navigation-tools-that-reduce-complexity-nbsp\">Opportunity 1:&nbsp;Guiding Care \u2013 Navigation Tools That Reduce Complexity&nbsp;<\/h3>\n\n\n\n<p>Navigating U.S. healthcare is notoriously difficult, and often the most complained about pain point in healthcare, from finding care and resources to demystifying pricing and payments (<a href=\"https:\/\/newdigs.tuftsmedicalcenter.org\/wp-content\/uploads\/2022\/06\/RB-Resource-Navigation-2021F201v052.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Tufts<\/a>).&nbsp;It\u2019s&nbsp;also an area where patients typically&nbsp;don\u2019t&nbsp;have the benefit of reaching a human to help them, which costs them&nbsp;significant time. In 2024,&nbsp;nearly two-thirds&nbsp;of physicians used AI for documentation, diagnosis, and care planning (<a href=\"https:\/\/www.ama-assn.org\/practice-management\/digital-health\/2-3-physicians-are-using-health-ai-78-2023\" target=\"_blank\" rel=\"noreferrer noopener\">AMA<\/a>), but on the patient end,&nbsp;there\u2019s&nbsp;a need for AI tools to similarly save time and effort. Given the capabilities for AI tools to synthesize data and summarize disparate information, this is one, if not the biggest, area for AI to enhance the patient experience, particularly in micro-moments where patients feel most burdened.&nbsp;&nbsp;<\/p>\n\n\n\n<p>There are good reasons why care navigation&nbsp;remains&nbsp;a clear opportunity. Patients are engaging with a deeply fragmented ecosystem that no single player in the healthcare ecosystem can solve. Healthcare leaders across providers and payers might start small, through \u201cnarrow applications to alleviate specific pain points across the journey\u201d as one leader whom we spoke with pointed out, but over time these AI-driven solutions can serve the incredible value of empowering with options and enabling patients to make clear decisions about their health providers, treatments and costs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-opportunity-2-nbsp-personalizing-the-experience-personalization-that-respects-autonomy-nbsp\">Opportunity 2:&nbsp;Personalizing the Experience \u2013 Personalization That Respects Autonomy&nbsp;<\/h3>\n\n\n\n<p>Personalization is the cornerstone to\u00a0humanizing the healthcare experience, but the U.S. healthcare system\u00a0isn\u2019t\u00a0delivering (<a href=\"https:\/\/hbr.org\/2024\/11\/why-isnt-healthcare-more-personalized\" target=\"_blank\" rel=\"noreferrer noopener\">Harvard Business Review<\/a>) despite consumer preferences\u00a0(<a href=\"https:\/\/prophet.com\/2025\/06\/download-human-centered-ai-culture-as-the-catalystfor-ai-enabled-growth\/\" target=\"_blank\" rel=\"noreferrer noopener\">Human Centered AI: Culture as the Catalyst for AI-enabled Growth<\/a>)<em>.<\/em>\u00a0With the computing power of\u00a0AI\u00a0there&#8217;s clear opportunity to enhance how patients feel known, heard and understood to add to moments of care, but also to add value across the entire healthcare journey in ways that have never been done before.\u00a0\u00a0<\/p>\n\n\n\n<p>When integrated into care delivery, AI-driven personalization can help redefine patient engagement and amplify the patient-provider connection, equipping providers with comprehensive patient health reports, patients\u2019 ingoing questions and personalized therapeutic options so that patients feel known and understood. As noted by the leaders we interviewed, when AI is deployed transparently in the care setting and decision-making stays with the provider,\u00a0it\u2019s\u00a0a win-win in terms of value and trust building. Outside of the doctor\u2019s office, AI-powered personalized platforms can enable real-time personalization (and assistants) that give patients more peace of mind and control of their health management, such as\u00a0we\u2019re\u00a0starting to see with Twin Health,\u00a0Televox, Luma Health, Klara,\u00a0and others. Capitalizing on AI-driven personalization can also extend beyond care, affording patients greater access and options to suit unique preferences, language\u00a0needs\u00a0and lifestyles. The opportunities for AI-driven personalization that enhance the patient experience are rich, and while much has been discussed about the limitations of data and privacy, with the right design,\u00a0there\u2019s\u00a0a wealth of value in even the earliest steps forward.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-opportunity-3-extend-it-engagement-tools-augment-remote-care\">Opportunity 3: Extend It \u2013 Engagement Tools Augment Remote Care<\/h3>\n\n\n\n<p>Extending care delivery without compromising quality is an ongoing, major challenge where patients are often left without the support they need, particularly within the context of chronic care needs. Here, AI tools can provide significant value that patients&nbsp;feel&nbsp;immediately. This can include AI tools for prospective care (monitoring and&nbsp;anticipating&nbsp;risks based on patients\u2019 lifestyle choices,&nbsp;adherence&nbsp;and activity levels), to responsive care that enables more orchestrated, complete care across the patient journey. Remote care companies are leading the charge with new AI platforms, such as&nbsp;Teladoc Health\u2019s intervention-focused&nbsp;AI-model, and&nbsp;Verily\u2019s&nbsp;Onduo&nbsp;for coordinated virtual care of chronic diseases. These platforms bring care out of the clinic in ways that go far beyond the remote models of the past decade, and&nbsp;there\u2019s&nbsp;a significant opportunity to capitalize on this opportunity across the healthcare ecosystem.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"h2\" id=\"h-what-it-will-take-to-deliver-nbsp-nbsp\">What It Will Take to Deliver&nbsp;&nbsp;<\/p>\n\n\n\n<p>As&nbsp;we\u2019ve&nbsp;noted above, adopting AI tools for&nbsp;the patient&nbsp;experience requires a host of careful considerations about patients, their&nbsp;privacy&nbsp;and your organization, as well as examining emerging regulations and ethical guidance.&nbsp;The leaders we spoke with emphasized not only the opportunities, but also the challenges with organizational silos, data readiness, and cultural burnout or skepticism.&nbsp;As we think beyond the opportunity and start to address the organizational&nbsp;component&nbsp;to power effective AI in healthcare, most leaders are&nbsp;immediately&nbsp;focused on the infrastructure and workflow integration, which is essential. But any AI driven transformation should be focused on adding value for&nbsp;people&nbsp;so they are&nbsp;guided,&nbsp;equipped&nbsp;and empowered to be successful with new AI tools, particularly along the patient experience.&nbsp;<\/p>\n\n\n\n<p>At&nbsp;Prophet, we help organizations embed AI into their DNA, mind, body, and soul, aligning&nbsp;purpose, scaling skills, redesigning workflows, and deepening human&nbsp;connection.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dna-a-consumer-backed-strategic-vision-nbsp-nbsp\">DNA: A Consumer-Backed Strategic Vision&nbsp;&nbsp;<\/h2>\n\n\n\n<p>A successful consumer-oriented AI strategy begins with&nbsp;a clear vision&nbsp;for how AI will enhance consumers\u2019 patient experience, which should include defined goals and targeted use cases based on clear patient and provider needs, particularly as organizations&nbsp;seek&nbsp;to balance adding sustainable value without breaching confidentiality or&nbsp;trust. We\u2019ve&nbsp;identified&nbsp;three broad needs, but any AI-driven strategy will need a depth of understanding for how these needs can best be addressed in context.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-body-governance-that-champions-transparency-and-security-nbsp-nbsp\">Body: Governance That Champions Transparency and Security&nbsp;&nbsp;<\/h2>\n\n\n\n<p>Strong AI and data governance is essential to unify accountability, transparency, and security across the organization. In the context of an AI-enhanced patient experience, leaders also emphasized how governance and human oversight need to extend to the caregivers themselves, to ensure there are clear systems for active oversight. Plus, as AI tools become more\u00a0broadly used, governance needs to include ongoing assessments to\u00a0identify\u00a0gaps in underserved populations and to\u00a0monitor\u00a0AI model behavior for fairness and accuracy. Clear liability structures must also be\u00a0established\u00a0to protect clinicians and patients, while ensuring compliance with regulatory standards and ethical guidelines. Multidisciplinary teams beyond the care setting, including data scientists and IT professionals, should be formed to support implementation and maintenance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-soul-employee-engagement-amp-cultural-nbsp-adoption-nbsp\">Soul: Employee Engagement &amp; Cultural&nbsp;Adoption&nbsp;<\/h2>\n\n\n\n<p>Effective employee engagement is critical to drive adoption and minimize resistance.&nbsp;This involves crafting a comprehensive plan that fosters engagement and collaboration across all levels of the organization. Bridging the gap between executives and frontline staff by involving&nbsp;both in&nbsp;planning and decision-making helps build trust and accelerate cultural adoption of AI technologies.&nbsp;<\/p>\n\n\n\n<p><em>For more read our research report,&nbsp;<a href=\"https:\/\/prophet.com\/2025\/06\/download-human-centered-ai-culture-as-the-catalystfor-ai-enabled-growth\/\">Human-Centered AI: Culture as the Catalyst&nbsp;for AI-enabled Growth<\/a>.<\/em>&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-separator has-css-opacity phone:mt-32\" \/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div id=\"sidebar-block_7f9ab2f1cdcdc3c95dce923233c0d890\" class=\"thinking-sidebar-wrapper\">\n\n    \n    \n        \n            <div class=\"author-block\">\n                                <h3 class=\"title\">Authors<\/h3>\n                <ul class=\"author-list\">\n                                                <li class=\"leadership-container\">\n                                <a href=\"\/author\/christine-creamer\" class=\"leader\">\n                                    <div class=\"profile-img\">\n                                        <div class=\"profile-halo\"><\/div>\n                                        <img loading=\"lazy\" decoding=\"async\" data-del=\"avatar\" alt=\"\" height=\"150\" width=\"150\" class=\"avatar pp-user-avatar photo lazyloaded\" src=\"https:\/\/prophet.com\/wp-content\/uploads\/2022\/08\/CC-Bio-e1661271433674-300x300.jpg\">\n                                    <\/div>\n                                    <div class=\"profile-info\">\n                                        <p class=\"name\">Christine Creamer<\/p>\n                                        <p class=\"role\">Senior Engagement Manager<\/p>\n                                    <\/div>\n                                <\/a>\n                            <\/li>\n                                                <li class=\"leadership-container\">\n                                <a href=\"\/author\/uyen-dang\" class=\"leader\">\n                                    <div class=\"profile-img\">\n                                        <div class=\"profile-halo\"><\/div>\n                                        <img loading=\"lazy\" decoding=\"async\" data-del=\"avatar\" alt=\"\" height=\"150\" width=\"150\" class=\"avatar pp-user-avatar photo lazyloaded\" src=\"https:\/\/prophet.com\/wp-content\/uploads\/2026\/01\/Uyen-Dang-HS.jpg\">\n                                    <\/div>\n                                    <div class=\"profile-info\">\n                                        <p class=\"name\">Uyen Dang<\/p>\n                                        <p class=\"role\">Manager, Insights &#038; Analytics<\/p>\n                                    <\/div>\n                                <\/a>\n                            <\/li>\n                                                <li class=\"leadership-container\">\n                                <a href=\"\/author\/claudia-chirio\" class=\"leader\">\n                                    <div class=\"profile-img\">\n                                        <div class=\"profile-halo\"><\/div>\n                                        <img loading=\"lazy\" decoding=\"async\" data-del=\"avatar\" alt=\"\" height=\"150\" width=\"150\" class=\"avatar pp-user-avatar photo lazyloaded\" src=\"https:\/\/prophet.com\/wp-content\/uploads\/2026\/01\/Claudia-Chirio-HS.jpg\">\n                                    <\/div>\n                                    <div class=\"profile-info\">\n                                        <p class=\"name\">Claudia Chirio<\/p>\n                                        <p class=\"role\">Senior Associate<\/p>\n                                    <\/div>\n                                <\/a>\n                            <\/li>\n                                                <li class=\"leadership-container\">\n                                <a href=\"\/author\/christian-johnson\" class=\"leader\">\n                                    <div class=\"profile-img\">\n                                        <div class=\"profile-halo\"><\/div>\n                                        <img loading=\"lazy\" decoding=\"async\" data-del=\"avatar\" alt=\"\" height=\"150\" width=\"150\" class=\"avatar pp-user-avatar photo lazyloaded\" src=\"https:\/\/prophet.com\/wp-content\/uploads\/2026\/01\/Christian-johnson-hs.jpg\">\n                                    <\/div>\n                                    <div class=\"profile-info\">\n                                        <p class=\"name\">Christian Johnson<\/p>\n                                        <p class=\"role\">Senior Engagement Manager<\/p>\n                                    <\/div>\n                                <\/a>\n                            <\/li>\n                    \n                <\/ul>\n            <\/div>\n\n        \n    \n    \n    \n        <nav class=\"social-links\">\n            <h3 class=\"title\">Share<\/h3>\n            <ul class=\"social-icons\">\n                <li class=\"icon\"> \n                    <a href=\"#\" target=\"_blank\" class=\"linkedin sharer\"><span class=\"icon-linkedin\" style=\"right: 0px;\"><\/span><\/a>\n                <\/li>\n                <li class=\"icon\">\n                    <a href=\"#\" target=\"_blank\" class=\"facebook sharer\"><span class=\"icon-facebook\"><\/span><\/a>\n                <\/li>\n\n            <\/ul>\n        <\/nav>\n\n    \n    \n    \n        <div class=\"subscribe-block\">\n            <h3 class=\"title\">Don&#8217;t Miss a Beat<\/h3>\n            <p>Sign up to receive our latest insights.<\/p>\n            <div class=\"wp-block-buttons\">\n                <div class=\"wp-block-button\">\n                    <a href=\"\/subscribe\" class=\"wp-block-button__link no-border-radius link--ani-arrow\" style=\"color: #0a0a0a\">SUBSCRIBE&nbsp;\n                        <svg class=\"i-ani-arrow-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\">\n                                <g fill=\"none\" stroke=\"#000000\" stroke-width=\"1.5\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\">\n                                    <circle class=\"arrow-icon--circle\" cx=\"16\" cy=\"16\" r=\"15.12\" \/>\n                                    <path class=\"arrow-icon--arrow\" d=\"M16.14 10.93L22.21 16l-6.07 5.07M8.23 16h13.98\" \/ > \n                            <\/g>\n                        <\/svg> \n                    <\/a>\n                <\/div>\n            <\/div>\n        <\/div><!-- .subscribe-block -->\n\n        \n<\/div><!-- .thinking-sidebar-wrapper -->\n\n\n    <div class=\"tile-link-container  tile-link-container-light\">\n        <div class=\"tile-link-inner-container\">\n\n                            \n                            <div class=\"tile-link-block\" style=\"background: #fcfcfc; color: #000000;\">\n                                <a href=\"https:\/\/prophet.com\/services\/organization-culture\/\" class=\"tile-anchor-link \">\n                                    <div style=\"background: #334aff\" class=\"line-bar\"><\/div>\n\n                                    <p class=\"tile-title\">Organization &amp; Culture<\/p>\n\n                                    \n                                    \n                                <\/a>\n                            <\/div><!-- .tile-link-block -->\n\n                \n        <\/div><!-- .tile-link-inner-container -->\n    <\/div><!-- .tile-link-container -->\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:125px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:109%\"><\/div>\n<\/div>\n\n\n    <\/article>\n<\/section>\n\n\n\n<section class=\"section-content section-mix\" style=\"background-color: #334aff;color: #ffffff;\">\n    <article class=\"container\">\n        \n\n<div class=\"wp-block-columns prophet-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:140px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:200px\">\n<p class=\"h3\"><strong>FINAL  THOUGHTS<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p>Healthcare organizations across the ecosystem are navigating a complex reality today: legacy systems, overburdened and siloed teams, and the pressure to adopt compliant AI tools that deliver&nbsp;on&nbsp;consumers\u2019 needs. But to stand out,&nbsp;you\u2019ll&nbsp;need to move forward, and we believe the most differentiating moves lie in a focus on improving the&nbsp;patient&nbsp;experience for value, while respecting their autonomy and building trust. When coupled with the organizational components that help people inside of the organization deliver, healthcare leaders will be able to unlock sustainable, ongoing value and steward AI adoption in ways that are not only compliant&nbsp;but also compassionate.&nbsp;<\/p>\n\n\n\n<p>Ready to explore what human-centered AI can do for your organization?&nbsp;Connect with us to discuss a kickstart workshop to help your team evaluate hypotheses and opportunities to inform your strategic vision for AI.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons\">\n    <div class=\"wp-block-button  \">\n        <a href=\"https:\/\/prophet.com\/connect\/\" \n            class=\"wp-block-button__link no-border-radius link--ani-arrow\" \n            style=\"color: #ffffff; --bg-underline-color:#ffffff;\"  >\n                CONNECT WITH US <svg class=\"i-ani-arrow-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\">\n                <g fill=\"none\" stroke=#ffffff stroke-width=\"1.5\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\">\n                    <circle class=\"arrow-icon--circle\" cx=\"16\" cy=\"16\" r=\"15.12\" \/>\n                    <path class=\"arrow-icon--arrow\" d=\"M16.14 10.93L22.21 16l-6.07 5.07M8.23 16h13.98\" \/ > \n            <\/g>\n        <\/svg> \n        <\/a>\n    <\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n    <\/article>\n<\/section>\n\n\n\n<section class=\"section-content section-white\" style=\"background-color: #ffffff;color: #0a0a0a;\">\n    <article class=\"container\">\n        \n\n<div class=\"wp-block-columns prophet-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading h3\" id=\"h-related-thinking\"><strong>Related Thinking<\/strong><\/h2>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-right\"><a href=\"https:\/\/prophet.com\/thinking\/all-posts\/\">View All<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"carousel-container\" data-slide-show=\"3\" data-navigation-type=\"arrows_only\" data-transition-type=\"default\">\n\n    <div class=\"tiles-container\">\n\n    \n<div id=\"post-38410\" class=\"tile-item post-38410 post type-post status-publish format-standard has-post-thumbnail hentry thinking_topic-artificial-intelligence thinking_type-research thinking_sub_brand-financial-services\" >\n    <a href=\"https:\/\/prophet.com\/2026\/04\/download-2025-environmental-impact-report\/\" class=\"tile-link hotSpot-container\" target=\"_self\" onclick=\"ga( 'send', 'event', 'Card Tile', 'Custom Block', '2025 Environmental Impact Report' );\">\n        <div class=\"tile-block\">\n            <div class=\"tile-content\">\n                <div class=\"top\">\n                                        <div class=\"bg-img\" style=\"background-image: url(https:\/\/prophet.com\/wp-content\/uploads\/2022\/02\/ESG-1493x800.png)\"><\/div>\n                <\/div>\n                <div class=\"bottom\">\n\n                    <p class='taxonomy'><span class='content-type uppercase font-GraphikMedium text-sm'>Research<\/span><\/p><h3 class='entry-title font-normal font-GraphikLight'>2025 Environmental Impact Report<\/h3>\n                    <div class=\"arrow-icon\">\n                        \n\t<svg viewbox=\"0 0 64 64\" class=\"icon i-right-arrow\" aria-hidden=\"true\" role=\"img\">\n\n\t\t\n\t\t\t\t\t\t\t\t\t<polygon points=\"38.11 5.15 36.76 6.45 36.76 6.45 60.5 31.06 0 31.06 0 32.94 60.5 32.94 36.76 57.55 38.11 58.85 64 32 38.11 5.15\" \/>\n\t\t\t\t\t\n\t<\/svg>\n\n\t                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div> \n    <\/a>\n<\/div><!-- .tile-item -->\n<div id=\"post-38220\" class=\"tile-item post-38220 post type-post status-publish format-standard has-post-thumbnail hentry thinking_topic-artificial-intelligence thinking_type-research\" >\n    <a href=\"https:\/\/prophet.com\/2026\/04\/the-2026-ai-powered-consumer-report\/\" class=\"tile-link hotSpot-container\" target=\"_self\" onclick=\"ga( 'send', 'event', 'Card Tile', 'Custom Block', 'The\u00a02026\u00a0AI-Powered Consumer\u00a0Report' );\">\n        <div class=\"tile-block\">\n            <div class=\"tile-content\">\n                <div class=\"top\">\n                                        <div class=\"bg-img\" style=\"background-image: url(https:\/\/prophet.com\/wp-content\/uploads\/2026\/03\/AI-Consumer-1422x800.png)\"><\/div>\n                <\/div>\n                <div class=\"bottom\">\n\n                    <p class='taxonomy'><span class='content-type uppercase font-GraphikMedium text-sm'>Research<\/span><\/p><h3 class='entry-title font-normal font-GraphikLight'>The\u00a02026\u00a0AI-Powered Consumer\u00a0Report<\/h3>\n                    <div class=\"arrow-icon\">\n                        \n\t<svg viewbox=\"0 0 64 64\" class=\"icon i-right-arrow\" aria-hidden=\"true\" role=\"img\">\n\n\t\t\n\t\t\t\t\t\t\t\t\t<polygon points=\"38.11 5.15 36.76 6.45 36.76 6.45 60.5 31.06 0 31.06 0 32.94 60.5 32.94 36.76 57.55 38.11 58.85 64 32 38.11 5.15\" \/>\n\t\t\t\t\t\n\t<\/svg>\n\n\t                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div> \n    <\/a>\n<\/div><!-- .tile-item -->\n<div id=\"post-27145\" class=\"tile-item post-27145 post type-post status-publish format-standard has-post-thumbnail hentry thinking_topic-artificial-intelligence thinking_type-research thinking_sub_brand-financial-services\" >\n    <a href=\"https:\/\/prophet.com\/2026\/03\/download-the-agentic-ai-story-of-value-transforming-digital-utility-into-growth-in-banking-and-wealth-management\/\" class=\"tile-link hotSpot-container\" target=\"_self\" onclick=\"ga( 'send', 'event', 'Card Tile', 'Custom Block', 'The Agentic AI Story of Value: Transforming Digital Utility into Growth in Banking and Wealth Management' );\">\n        <div class=\"tile-block\">\n            <div class=\"tile-content\">\n                <div class=\"top\">\n                                        <div class=\"bg-img\" style=\"background-image: url(https:\/\/prophet.com\/wp-content\/uploads\/2018\/06\/Financial-Services_2_A-1493x800.png)\"><\/div>\n                <\/div>\n                <div class=\"bottom\">\n\n                    <p class='taxonomy'><span class='content-type uppercase font-GraphikMedium text-sm'>Research<\/span><\/p><h3 class='entry-title font-normal font-GraphikLight'>The Agentic AI Story of Value: Transforming Digital Utility into Growth in Banking and Wealth Management<\/h3>\n                    <div class=\"arrow-icon\">\n                        \n\t<svg viewbox=\"0 0 64 64\" class=\"icon i-right-arrow\" aria-hidden=\"true\" role=\"img\">\n\n\t\t\n\t\t\t\t\t\t\t\t\t<polygon points=\"38.11 5.15 36.76 6.45 36.76 6.45 60.5 31.06 0 31.06 0 32.94 60.5 32.94 36.76 57.55 38.11 58.85 64 32 38.11 5.15\" \/>\n\t\t\t\t\t\n\t<\/svg>\n\n\t                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div> \n    <\/a>\n<\/div><!-- .tile-item -->\n<div id=\"post-37903\" class=\"tile-item post-37903 post type-post status-publish format-standard has-post-thumbnail hentry thinking_topic-artificial-intelligence thinking_topic-customer-experience thinking_type-blogs\" >\n    <a href=\"https:\/\/prophet.com\/2026\/03\/experience-intelligence-redefined-simulation-for-faster-richer-cx-insights\/\" class=\"tile-link hotSpot-container\" target=\"_self\" onclick=\"ga( 'send', 'event', 'Card Tile', 'Custom Block', 'Experience Intelligence Redefined: Simulation for Faster, Richer CX Insights' );\">\n        <div class=\"tile-block\">\n            <div class=\"tile-content\">\n                <div class=\"top\">\n                                        <div class=\"bg-img\" style=\"background-image: url(https:\/\/prophet.com\/wp-content\/uploads\/2020\/03\/ExperienceStrategy_1_B-1494x800.png)\"><\/div>\n                <\/div>\n                <div class=\"bottom\">\n\n                    <p class='taxonomy'><span class='content-type uppercase font-GraphikMedium text-sm'>Blog<\/span><\/p><h3 class='entry-title font-normal font-GraphikLight'>Experience Intelligence Redefined: Simulation for Faster, Richer CX Insights<\/h3>\n                    <div class=\"arrow-icon\">\n                        \n\t<svg viewbox=\"0 0 64 64\" class=\"icon i-right-arrow\" aria-hidden=\"true\" role=\"img\">\n\n\t\t\n\t\t\t\t\t\t\t\t\t<polygon points=\"38.11 5.15 36.76 6.45 36.76 6.45 60.5 31.06 0 31.06 0 32.94 60.5 32.94 36.76 57.55 38.11 58.85 64 32 38.11 5.15\" \/>\n\t\t\t\t\t\n\t<\/svg>\n\n\t                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div> \n    <\/a>\n<\/div><!-- .tile-item -->\n<div id=\"post-37774\" class=\"tile-item post-37774 post type-post status-publish format-standard has-post-thumbnail hentry thinking_topic-artificial-intelligence thinking_topic-organization-culture thinking_type-research\" >\n    <a href=\"https:\/\/prophet.com\/2026\/02\/download-the-cmo-paradox-growth-and-transformation\/\" class=\"tile-link hotSpot-container\" target=\"_self\" onclick=\"ga( 'send', 'event', 'Card Tile', 'Custom Block', 'Growth and Transformation: The CMO Paradox' );\">\n        <div class=\"tile-block\">\n            <div class=\"tile-content\">\n                <div class=\"top\">\n                                        <div class=\"bg-img\" style=\"background-image: url(https:\/\/prophet.com\/wp-content\/uploads\/2022\/02\/CMO-Transformation-1494x800.png)\"><\/div>\n                <\/div>\n                <div class=\"bottom\">\n\n                    <p class='taxonomy'><span class='content-type uppercase font-GraphikMedium text-sm'>Research<\/span><\/p><h3 class='entry-title font-normal font-GraphikLight'>Growth and Transformation: The CMO Paradox<\/h3>\n                    <div class=\"arrow-icon\">\n                        \n\t<svg viewbox=\"0 0 64 64\" class=\"icon i-right-arrow\" aria-hidden=\"true\" role=\"img\">\n\n\t\t\n\t\t\t\t\t\t\t\t\t<polygon points=\"38.11 5.15 36.76 6.45 36.76 6.45 60.5 31.06 0 31.06 0 32.94 60.5 32.94 36.76 57.55 38.11 58.85 64 32 38.11 5.15\" \/>\n\t\t\t\t\t\n\t<\/svg>\n\n\t                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div> \n    <\/a>\n<\/div><!-- .tile-item -->\n    <\/div><!-- .tiles -->\n\n\n<\/div><!-- .carousel-container --><\/div>\n<\/div>\n\n\n    <\/article>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":299,"featured_media":35096,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"thinking_topic":[760],"thinking_type":[14],"thinking_sub_brand":[27],"thinking_capability":[],"coauthors":[598,766,767,768],"class_list":["post-37722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","thinking_topic-artificial-intelligence","thinking_type-blogs","thinking_sub_brand-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.3 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Designing a Healthier AI Future\u00a0 - Business Transformation Consultants | Prophet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Designing a Healthier AI Future\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/\" \/>\n<meta property=\"og:site_name\" content=\"Business Transformation Consultants | Prophet\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-27T20:18:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-26T22:59:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/prophet.com\/wp-content\/uploads\/2024\/10\/Healthcare_1A.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2800\" \/>\n\t<meta property=\"og:image:height\" content=\"1500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Christine Creamer, Uyen Dang, Claudia Chirio, Christian Johnson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Christine Creamer, Uyen Dang, Claudia Chirio, Christian Johnson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Designing a Healthier AI Future\u00a0 - Business Transformation Consultants | Prophet","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/","og_locale":"en_US","og_type":"article","og_title":"Designing a Healthier AI Future\u00a0","og_url":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/","og_site_name":"Business Transformation Consultants | Prophet","article_published_time":"2026-01-27T20:18:30+00:00","article_modified_time":"2026-02-26T22:59:38+00:00","og_image":[{"width":2800,"height":1500,"url":"https:\/\/prophet.com\/wp-content\/uploads\/2024\/10\/Healthcare_1A.png","type":"image\/png"}],"author":"Christine Creamer, Uyen Dang, Claudia Chirio, Christian Johnson","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Christine Creamer, Uyen Dang, Claudia Chirio, Christian Johnson","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/#article","isPartOf":{"@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/"},"author":{"name":"Christine Creamer","@id":"https:\/\/prophet.com\/#\/schema\/person\/6c4d290eadc64e1ca01dae8ad8270896"},"headline":"Designing a Healthier AI Future\u00a0","datePublished":"2026-01-27T20:18:30+00:00","dateModified":"2026-02-26T22:59:38+00:00","mainEntityOfPage":{"@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/"},"wordCount":1865,"publisher":{"@id":"https:\/\/prophet.com\/#organization"},"image":{"@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/#primaryimage"},"thumbnailUrl":"https:\/\/prophet.com\/wp-content\/uploads\/2024\/10\/Healthcare_1A.png","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/","url":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/","name":"Designing a Healthier AI Future\u00a0 - Business Transformation Consultants | Prophet","isPartOf":{"@id":"https:\/\/prophet.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/#primaryimage"},"image":{"@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/#primaryimage"},"thumbnailUrl":"https:\/\/prophet.com\/wp-content\/uploads\/2024\/10\/Healthcare_1A.png","datePublished":"2026-01-27T20:18:30+00:00","dateModified":"2026-02-26T22:59:38+00:00","breadcrumb":{"@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/#primaryimage","url":"https:\/\/prophet.com\/wp-content\/uploads\/2024\/10\/Healthcare_1A.png","contentUrl":"https:\/\/prophet.com\/wp-content\/uploads\/2024\/10\/Healthcare_1A.png","width":2800,"height":1500},{"@type":"BreadcrumbList","@id":"https:\/\/prophet.com\/2026\/01\/designing-a-healthier-ai-future\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/prophet.com\/"},{"@type":"ListItem","position":2,"name":"Designing a Healthier AI Future\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/prophet.com\/#website","url":"https:\/\/prophet.com\/","name":"Business Transformation Consultants | Prophet","description":"","publisher":{"@id":"https:\/\/prophet.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/prophet.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/prophet.com\/#organization","name":"Business Transformation Consultants | Prophet","url":"https:\/\/prophet.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/prophet.com\/#\/schema\/logo\/image\/","url":"https:\/\/prophet.com\/wp-content\/uploads\/2022\/02\/Prophet-Logo-White.svg","contentUrl":"https:\/\/prophet.com\/wp-content\/uploads\/2022\/02\/Prophet-Logo-White.svg","width":105,"height":13,"caption":"Business Transformation Consultants | Prophet"},"image":{"@id":"https:\/\/prophet.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/prophet.com\/#\/schema\/person\/6c4d290eadc64e1ca01dae8ad8270896","name":"Christine Creamer","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/prophet.com\/#\/schema\/person\/image\/c9d3e7ffabfd5f365e37399161e0e777","url":"https:\/\/prophet.com\/wp-content\/uploads\/2022\/08\/CC-Bio-e1661271433674-300x300.jpg","contentUrl":"https:\/\/prophet.com\/wp-content\/uploads\/2022\/08\/CC-Bio-e1661271433674-300x300.jpg","caption":"Christine Creamer"},"description":"Christine is a senior engagement manager in Prophet\u2019s New York office. She is a transformation and innovation leader who has served a range of clients from startups to the Fortune 500 - working with leaders to identify growth opportunities and develop the organizations, products, services, and brands to succeed today, and tomorrow. Her passion lies in solving challenging business problems at a human level, fused with both empathy and ethical design, particularly as leaders and organizations confront new questions at the intersection of innovation, data, and technology. Prior to joining Prophet, she was a Director of Business Architecture at R\/GA, and a strategy leader on their Business Transformation consulting team. Christine holds a J.D. from Brooklyn Law School, and B.A.s in Economics and Philosophy from American University. She is an active writer who has published multiple research reports on behalf of her organizations on topics that range from organizational design to the future of healthcare and mobility. She also guest lectures on technology, AI, and data ethics. In her free time, she is an avid hiker, distance runner, and aspiring sailor.","url":"https:\/\/prophet.com\/author\/christine-creamer\/"}]}},"lang":"en","translations":{"en":37722},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/posts\/37722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/users\/299"}],"replies":[{"embeddable":true,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/comments?post=37722"}],"version-history":[{"count":0,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/posts\/37722\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/media\/35096"}],"wp:attachment":[{"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/media?parent=37722"}],"wp:term":[{"taxonomy":"thinking_topic","embeddable":true,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/thinking_topic?post=37722"},{"taxonomy":"thinking_type","embeddable":true,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/thinking_type?post=37722"},{"taxonomy":"thinking_sub_brand","embeddable":true,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/thinking_sub_brand?post=37722"},{"taxonomy":"thinking_capability","embeddable":true,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/thinking_capability?post=37722"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/prophet.com\/wp-json\/wp\/v2\/coauthors?post=37722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}